Building Capacity

This is a short piece published at the Lean Enterprise Institute about some of the mistakes lean leaders make.  since I’ve made lots…

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Make Eye Contact with Your Customer

If you are a salesperson or a business owner, you have your eyes on your customer every day. You understand…

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The Costs of Inventory

It’s difficult being in a position to point out that something people work so hard to make is, in Lean…

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