Building Capacity

This is a short piece published at the Lean Enterprise Institute about some of the mistakes lean leaders make.  since I’ve made lots…

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What a Mess – 5S

It matters little how neatly you store things if you can’t get them when they are needed. A straight and…

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Man vs. Machine

Let machines do what machines do well. Let people do what people do well.  Machines do one thing well. They…

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Make Eye Contact with Your Customer

If you are a salesperson or a business owner, you have your eyes on your customer every day. You understand…

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